Active Incident

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Investigating Thinking Machine Transcription ErrorsOperational

Incident Status

Operational

Components

Replicant Inbound Thinking Machines, Replicant Outbound Thinking Machines, Replicant Dashboard and Application, Replicant API


October 18, 2024 10:16AM PDT
October 18, 2024 5:16PM UTC
[Monitoring] Earlier today, between 9:00 am and 10:50 am Eastern Time, we experienced a partial outage of a transcription service provider. This may have caused some Thinking Machines not to respond to callers during conversation turns. At this point, we believe this issue to be resolved and don't expect further interruptions. We will continue to monitor Thinking Machines to ensure transcription services are working as expected.

Replicant Inbound Thinking Machines




Operational

Replicant Outbound Thinking Machines




Operational

Replicant Dashboard and Application




Operational

Replicant API




Operational

0

Incidents Last 30 Days

0

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External Services

Amazon Web Services

Google Cloud

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No incidents in the last 7 days